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About Field Service Management (FSM) Software FSM software helps organizations deliver effective on-site services by tracking requests, managing personnel, and maintaining visibility into operations. Some of the main features of FSM software include work order management, inventory, fleet tracking, and reporting. FSM software helps organizations automate field service operations to improve both efficiency and visibility. The increased adoption of FSM software from businesses of every type and size is fueling the growth of the global FSM software market. Technavio?s analysts forecast the global field service management (FSM) software market to grow at a CAGR of 12.05% during the period 2017-2021. Covered in this report The report covers the present scenario and the growth prospects of the global field service management (FSM) software market for 2017-2021. The report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The market is divided into the following segments based on geography: ? Americas ? APAC ? EMEA Technavio's report, Global Field Service Management (FSM) Software Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market. Key vendors ? Astea International ? ClickSoftware ? IFS ? Oracle ? ServiceMax (GE Digital) Other prominent vendors ? Accruent ? Comarch ? CORESYSTEMS ? FieldAware ? Infor ? Key2Act (formerly WennSoft) ? Microsoft ? MSI Data ? OverIT ? Praxedo ? Retriever Communications ? ServicePower ? ServiceTrade Market driver ? Various pricing strategies by vendors ? For a full, detailed list, view our report Market challenge ? High costs ? For a full, detailed list, view our report Market trend ? Introduction of predictive analytics in FSM software ? For a full, detailed list, view our report Key questions answered in this report ? What will the market size be in 2021 and what will the growth rate be? ? What are the key market trends? ? What is driving this market? ? What are the challenges to market growth? ? Who are the key vendors in this market space? You can request one free hour of our analyst?s time when you purchase this market report. Details are provided within the report.
Table of Contents PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT PART 03: RESEARCH METHODOLOGY PART 04: INTRODUCTION ? Market outline ? FSM process ? Benefits of the implementation of FSM software PART 05: MARKET LANDSCAPE ? Market ecosystem ? Market characteristics ? Market segmentation analysis ? PART 06: MARKET SIZING ? Market definition ? Market sizing 2016 ? Market size and forecast 2016-2021 ? Market assumptions PART 07: MARKET DEVELOPMENTS ? Wearable technology for FSM ? Emergence of M2M in FSM PART 08: FIVE FORCES ANALYSIS ? Bargaining power of buyers ? Bargaining power of suppliers ? Threat of new entrants ? Threat of substitutes ? Threat of rivalry ? Market condition PART 09: MARKET SEGMENTATION BY DEPLOYMENT ? Segmentation by deployment ? Comparison by deployment ? On-premises FSM software ? Market size and forecast 2016-2021 ? Cloud-based FSM software ? Market size and forecast 2016-2021 ? Market opportunity by deployment PART 10: CUSTOMER LANDSCAPE PART 11: REGIONAL LANDSCAPE ? Geographical segmentation ? Regional comparison ? Americas ? Market size and forecast 2016-2021 ? EMEA ? Market size and forecast 2016-2021 ? APAC ? Market size and forecast 2016-2021 ? Key leading countries ? Market opportunity PART 12: DECISION FRAMEWORK PART 13: DRIVERS AND CHALLENGES ? Market drivers ? Market challenges PART 14: MARKET TRENDS ? Introduction of predictive analytics in FSM software ? Emergence of the IoT in FSM ? Introduction of mobile field service apps PART 15: VENDOR LANDSCAPE ? Competitive scenario PART 16: VENDOR ANALYSIS ? Key vendor offerings ? Other prominent vendors PART 17: MAJOR VENDOR PROFILES ? Astea International ? ClickSoftware ? IFS ? Oracle ? ServiceMax (GE Digital) PART 18: MERGERS AND ACQUISITIONS ? Mergers and acquisitions in the market PART 19: APPENDIX ? List of abbreviations List of Exhibits Exhibit 01: FSM process Exhibit 02: Parent market Exhibit 03: Global IT software market Exhibit 04: Market characteristics Exhibit 05: Market segments Exhibit 06: Market definition - Inclusions and exclusions checklist Exhibit 07: Market size 2016 Exhibit 08: Validation techniques employed for market sizing 2016 Exhibit 09: Global FSM software market ? Market size and forecast 2016-2021 ($ billions) Exhibit 10: Global FSM software market ? Year-over-year growth 2017-2021 (%) Exhibit 11: Market assumptions Exhibit 12: Five forces analysis 2016 Exhibit 13: Five forces analysis 2021 Exhibit 14: Bargaining power of buyers Exhibit 15: Bargaining power of suppliers Exhibit 16: Threat of new entrants Exhibit 17: Threat of substitutes Exhibit 18: Threat of rivalry Exhibit 19: Market condition - Five forces Exhibit 20: Deployment ? Market share 2016-2021 (%) Exhibit 21: Deployment models Exhibit 22: Comparison by deployment Exhibit 23: On-premises FSM software ? Market size and forecast 2016-2021 ($ billions) Exhibit 24: On-premises FSM software ? Year-over-year growth 2017-2021 (%) Exhibit 25: Cloud-based FSM software ? Market size and forecast 2016-2021 ($ billions) Exhibit 26: Cloud-based FSM software ? Year-over-year growth 2017-2021 (%) Exhibit 27: Market opportunity by deployment Exhibit 28: Customer landscape Exhibit 29: Global FSM software market ? Market share by geography 2016-2021 (%) Exhibit 30: Regional comparison Exhibit 31: Americas ? Market size and forecast 2016-2021 ($ billions) Exhibit 32: Americas ? Year-over-year growth 2017-2021 (%) Exhibit 33: Top 3 countries in Americas Exhibit 34: EMEA ? Market size and forecast 2016-2021 ($ billions) Exhibit 35: EMEA ? Year-over-year growth 2017-2021 (%) Exhibit 36: Top 3 countries in EMEA Exhibit 37: APAC ? Market size and forecast 2016-2021 ($ billions) Exhibit 38: APAC ? Year-over-year growth 2017-2021 (%) Exhibit 39: Top 3 countries in APAC Exhibit 40: Key leading countries Exhibit 41: Market opportunity Exhibit 42: Open-source FSM software Exhibit 43: Pricing models Exhibit 44: Key vendor offerings Exhibit 45: Other prominent vendors in the global FSM software market Exhibit 46: Mergers and acquisitions in the global FSM software market
Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.
Primary research - Manufacturers/Suppliers, Channel partners, Industry experts, Strategic decision makers
Secondary research - Technavio internal repository, Industry journals and periodicals, Government bodies, Annual reports of key stakeholders
Data synthesis - Collation of data, Estimation of key figure, Analysis of derived insights
Data validation - Triangulation with data models, Reference against proprietary databases, Corroboration with industry experts
Qualitative analysis - Market drivers, Market challenges, Market trends, Five forces analysis
Quantitative analysis- Market size and forecast, Market segmentation, Geographical insights, Competitive landscape
Technavio’s database and industry-specific repositories are used for defining the hypothesis for the study, which is further fine-tuned through primary research involving industry experts. The success of our approach lies in the fact that we take the viewpoint of all stakeholders into consideration while analyzing an industry, and objectively assess each outlook.
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