FAQ - Frequently Asked Questions

How can I pay for a report I want to purchase?
Payment options include
•    Online payment via credit card
•    Visa
•    Master Card
•    American Express
•    Bank wire transfer. Contact us  for details.
 

How do I get the receipt for my purchases?

Once you complete the payment process, an invoice is immediately sent to you via email.
 

What do single user, multi-user and enterprise license mean?
The basic definitions of these licenses are as follows; however they may vary from report to report and hence we advise you to clarify license usage terms and conditions before making the purchase:
•    A 'Single User License' purchase authorizes access of the report to only 1 person; this cannot be shared with other employees.
•    A 'Multi User License’ purchase authorizes access of the report for 2 to 5 users only within the same department of the same company.
•    A 'Enterprise License’ authorizes access of the report to a company wide audience. This includes subsidiary companies or other companies within a group of companies.
 

Can I modify the scope of a report and customize it to suit my requirements? If yes, then how?
We do offer minor customisation to the reports displayed on our platform, however it can only be finalised once we receive your customization requirements and confirmed by our publishing partner.
Furthermore, we do offer fully customised reports to meet your unique requirements. Please get in touch with our client services representative to learn more.
 

What are the different forms in which the report is available?
The different forms are as follows:
•      PDF
 

Can I purchase individual sections of the report? If yes, then how?
Yes, in certain cases we offer purchase of individual sections of the report. Please get in touch with our client services representative to learn more about this service.
 

What is the policy on payment and after-sales support?
In line with industry practice, payments once made are non-refundable, owing to the nature of our business, where a report essentially constitutes a transfer of our knowledge & understanding of the market. With this in mind, we provide comprehensive post-sales support to our clients, which includes call-time with the author/analyst to address any queries about the report.

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