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2017 Top 5 Social Customer Relationship Management (CRM) Software Players in North America, Europe, Asia-Pacific, South America, Middle East and Africa

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The Global Social Customer Relationship Management (CRM) Software market size will be XX million (USD) in 2022, from the XX million (USD) in 2016, with a CAGR (Compound Annual Growth Rate) of XX% from between 2016 and 2022. This report studies the global Social Customer Relationship Management (CRM) Software market, especially in North America, Europe, Asia-Pacific, South America, Middle East and Africa, focuses on the top 5 Social Customer Relationship Management (CRM) Software players in each region, with sales, price, revenue and market share from 2012 to 2017, the top players including IBM Jive Software Lithium Oracle Salesforce Microsoft Netsuite Pegasystems Sap SugarCRM Market Segment by Regions, this report splits Global into several key Regions, with sales, revenue, market share of top players in these regions, from 2012 to 2017 (forecast), like North America (United States, Canada and Mexico) Asia-Pacific (China, Japan, Southeast Asia, India and Korea) Europe (Germany, UK, France, Italy and Russia etc. South America (Brazil, Chile, Peru and Argentina) Middle East and Africa (Egypt, South Africa, Saudi Arabia) Split by Product Types, with sales, revenue, price, market share of each type, can be divided into Social Monitoring and Social Listening Social Mapping Social Middleware Social Management Social Measurement Split by applications, this report focuses on sales, market share and growth rate of Social Customer Relationship Management (CRM) Software in each application, can be divided into Customer Service and Support Marketing Sales Others

 

Table of Contents 2017 Top 5 Social Customer Relationship Management (CRM) Software Players in North America, Europe, Asia-Pacific, South America, Middle East and Africa 1 Social Customer Relationship Management (CRM) Software Market Overview 1.1 Product Overview and Scope of Social Customer Relationship Management (CRM) Software 1.2 Social Customer Relationship Management (CRM) Software Segment by Types 1.2.1 Global Sales Market Share of Social Customer Relationship Management (CRM) Software by Types in 2016 1.2.2 Social Monitoring and Social Listening 1.2.2.1 Major Players of Social Monitoring and Social Listening 1.2.3 Social Mapping 1.2.3.1 Major Players of Social Mapping 1.2.4 Social Middleware 1.2.4.1 Major Players of Social Middleware 1.2.5 Social Management 1.2.5.1 Major Players of Social Management 1.2.6 Social Measurement 1.2.6.1 Major Players of Social Measurement 1.3 Social Customer Relationship Management (CRM) Software Segment by Applications 1.3.1 Social Customer Relationship Management (CRM) Software Sales Market Share by Applications in 2016 1.3.2 Customer Service and Support 1.3.3 Marketing 1.3.4 Sales 1.3.5 Others 1.4 Social Customer Relationship Management (CRM) Software Market by Regions 1.4.1 North America Status and Prospect (2012-2022) 1.4.1.1 North America Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) 1.4.2 Asia-Pacific Status and Prospect (2012-2022) 1.4.2.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) 1.4.3 Europe Status and Prospect (2012-2022) 1.4.3.1 Europe Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) 1.4.4 South America Status and Prospect (2012-2022) 1.4.4.1 South America Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) 1.4.5 Middle East and Africa Status and Prospect (2012-2022) 1.4.5.1 Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) 1.5 Global Market Size (Value) of Social Customer Relationship Management (CRM) Software (2012-2022) 2 Global Social Customer Relationship Management (CRM) Software Sales, Revenue (Value) and Market Share by Players 2.1 Global Social Customer Relationship Management (CRM) Software Sales and Market Share by Players in 2016 and 2017 2.1.1 Global Social Customer Relationship Management (CRM) Software Sales by Players in 2016 and 2017 2.1.2 Global Social Customer Relationship Management (CRM) Software Sales Market Share (%) by Players in 2016 and 2017 2.2 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Players in 2016 and 2017 2.2.1 Global Social Customer Relationship Management (CRM) Software Revenue by Players in 2016 and 2017 2.2.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share (%) by Players in 2016 and 2017 2.3 Global Social Customer Relationship Management (CRM) Software Average Price by Players in 2016 and 2017 2.4 Global Social Customer Relationship Management (CRM) Software Manufacturing Base Distribution, Sales Area, Product Types by Players 2.4.1 Global Social Customer Relationship Management (CRM) Software Manufacturing Base Distribution and Sales Area by Players 2.4.2 Players Social Customer Relationship Management (CRM) Software Product Types 2.5 Social Customer Relationship Management (CRM) Software Market Competitive Situation and Trends 2.5.1 Social Customer Relationship Management (CRM) Software Market Concentration Rate 2.5.2 Social Customer Relationship Management (CRM) Software Market Share of Top 3 and Top 5 Players 2.5.3 Mergers & Acquisitions, Expansion 3 Global Social Customer Relationship Management (CRM) Software Sales, Revenue (Value) by Regions, Type and Application (2012-2017) 3.1 Global Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share by Regions (2012-2017) 3.1.1 Global Social Customer Relationship Management (CRM) Software Sales and Market Share by Regions (2012-2017) 3.1.2 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Regions (2012-2017) 3.2 Global Social Customer Relationship Management (CRM) Software Sales, Revenue, Market Share and Price by Type (2012-2017) 3.2.1 Global Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017) 3.2.2 Global Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017) 3.2.3 Global Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) 3.3 Global Social Customer Relationship Management (CRM) Software Sales and Market Share by Application (2012-2017) 3.3.1 Global Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) 3.3.2 Global Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) 3.4 Global Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4 North America Top 5 Players Social Customer Relationship Management (CRM) Software Sales, Revenue and Price 4.1 North America Top 5 Players Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share in 2016 and 2017 4.1.1 North America Top 5 Players Social Customer Relationship Management (CRM) Software Sales and Market Share in 2016 and 2017 4.1.2 North America Top 5 Players Social Customer Relationship Management (CRM) Software Revenue and Market Share in 2016 and 2017 4.2 North America Social Customer Relationship Management (CRM) Software Sales, Revenue, Market Share and Price by Type (2012-2017) 4.2.1 North America Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017) 4.2.1.1 North America Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) 4.2.1.2 North America Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) 4.2.2 North America Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017) 4.2.2.1 North America Social Customer Relationship Management (CRM) Software Revenue by Type (2012-2017) 4.2.2.2 North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) 4.2.3 North America Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) 4.3 North America Social Customer Relationship Management (CRM) Software Sales and Market Share by Application (2012-2017) 4.3.1 North America Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) 4.3.2 North America Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) 4.4 North America Social Customer Relationship Management (CRM) Software Sales and Market Share by Country (US, Canada and Mexico) (2012-2017) 4.4.1 North America Social Customer Relationship Management (CRM) Software Sales by Country (2012-2017) 4.4.2 North America Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) 4.5 North America Social Customer Relationship Management (CRM) Software Import & Export (2012-2017) 5 Europe Top 5 Players Social Customer Relationship Management (CRM) Software Sales, Revenue and Price 5.1 Europe Top 5 Players Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share in 2016 and 2017 5.1.1 Europe Top 5 Players Social Customer Relationship Management (CRM) Software Sales and Market Share in 2016 and 2017 5.1.2 Europe Top 5 Players Social Customer Relationship Management (CRM) Software Revenue and Market Share in 2016 and 2017 5.2 Europe Social Customer Relationship Management (CRM) Software Sales, Revenue, Market Share and Price by Type (2012-2017) 5.2.1 Europe Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017) 5.2.1.1 Europe Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) 5.2.1.2 Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) 5.2.2 Europe Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017) 5.2.2.1 Europe Social Customer Relationship Management (CRM) Software Revenue by Type (2012-2017) 5.2.2.2 Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) 5.2.3 Europe Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) 5.3 Europe Social Customer Relationship Management (CRM) Software Sales and Market Share by Application (2012-2017) 5.3.1 Europe Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) 5.3.2 Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) 5.4 Europe Social Customer Relationship Management (CRM) Software Sales and Market Share by Country (Germany, UK, France, Italy and Russia) (2012-2017) 5.4.1 Europe Social Customer Relationship Management (CRM) Software Sales by Country (2012-2017) 5.4.2 Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) 5.5 Europe Social Customer Relationship Management (CRM) Software Import & Export (2012-2017) 6 Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Sales, Revenue and Price 6.1 Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share in 2016 and 2017 6.1.1 Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Sales and Market Share in 2016 and 2017 6.1.2 Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Revenue and Market Share in 2016 and 2017 6.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales, Revenue, Market Share and Price by Type (2012-2017) 6.2.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017) 6.2.1.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) 6.2.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017) 6.2.3 Asia-Pacific Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) 6.3 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales and Market Share by Application (2012-2017) 6.3.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) 6.3.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) 6.4 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales and Market Share by Country (China, Japan, Southeast Asia, India and Korea) (2012-2017) 6.4.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Country (2012-2017) 6.4.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) 6.5 Asia-Pacific Social Customer Relationship Management (CRM) Software Import & Export (2012-2017) 7 South America Top 5 Players Social Customer Relationship Management (CRM) Software Sales, Revenue and Price 7.1 South America Top 5 Players Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share in 2016 and 2017 7.1.1 South America Top 5 Players Social Customer Relationship Management (CRM) Software Sales and Market Share in 2016 and 2017 7.1.2 South America Top 5 Players Social Customer Relationship Management (CRM) Software Revenue and Market Share in 2016 and 2017 7.2 South America Social Customer Relationship Management (CRM) Software Sales, Revenue, Market Share and Price by Type (2012-2017) 7.2.1 South America Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017) 7.2.1.1 South America Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) 7.2.1.2 South America Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) 7.2.2 South America Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017) 7.2.2.1 South America Social Customer Relationship Management (CRM) Software Revenue by Type (2012-2017) 7.2.2.2 South America Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017) 7.2.3 South America Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) 7.3 South America Social Customer Relationship Management (CRM) Software Sales and Market Share by Application (2012-2017) 7.3.1 South America Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) 7.3.2 South America Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) 7.4 South America Social Customer Relationship Management (CRM) Software Sales and Market Share by Country (Brazil, Argentina, Chile and Peru) (2012-2017) 7.4.1 South America Social Customer Relationship Management (CRM) Software Sales by Country (2012-2017) 7.4.2 South America Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) 7.5 South America Social Customer Relationship Management (CRM) Software Import & Export (2012-2017) 8 Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Sales, Revenue and Price 8.1 Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Sales, Revenue and Market Share in 2016 and 2017 8.1.1 Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Sales and Market Share in 2016 and 2017 8.1.2 Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Revenue and Market Share in 2016 and 2017 8.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales, Revenue, Market Share and Price by Type (2012-2017) 8.2.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017) 8.2.1.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) 8.2.1.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) 8.2.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017) 8.2.2.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Revenue by Type (2012-2017) 8.2.2.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) 8.2.3 Middle East & Africa Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) 8.3 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales and Market Share by Application (2012-2017) 8.3.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) 8.3.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) 8.4 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales and Market Share by Country (Egypt, Saudi Arabia, South Africa and Iran) (2012-2017) 8.4.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Country (2012-2017) 8.4.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) 8.5 Middle East & Africa Social Customer Relationship Management (CRM) Software Import & Export (2012-2017) 9 Global Social Customer Relationship Management (CRM) Software Players Profiles/Analysis 9.1 IBM 9.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 9.1.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.1.2.1 Type 1 9.1.2.2 Type 2 9.1.3 IBM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 9.1.4 Main Business/Business Overview 9.1.5 IBM News 9.2 Jive Software 9.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 9.2.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.2.2.1 Type 1 9.2.2.2 Type 2 9.2.3 Jive Software Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 9.2.4 Main Business/Business Overview 9.2.5 Jive Software News 9.3 Lithium 9.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 9.3.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.3.2.1 Type 1 9.3.2.2 Type 2 9.3.3 Lithium Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 9.3.4 Main Business/Business Overview 9.3.5 Lithium News 9.4 Oracle 9.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 9.4.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.4.2.1 Type 1 9.4.2.2 Type 2 9.4.3 Oracle Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 9.4.4 Main Business/Business Overview 9.4.5 Oracle News 9.5 Salesforce 9.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 9.5.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.5.2.1 Type 1 9.5.2.2 Type 2 9.5.3 Salesforce Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 9.5.4 Main Business/Business Overview 9.5.5 Salesforce News 9.6 Microsoft 9.6.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 9.6.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.6.2.1 Type 1 9.6.2.2 Type 2 9.6.3 Microsoft Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 9.6.4 Main Business/Business Overview 9.6.5 Microsoft News 9.7 Netsuite 9.7.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 9.7.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.7.2.1 Type 1 9.7.2.2 Type 2 9.7.3 Netsuite Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 9.7.4 Main Business/Business Overview 9.7.5 Netsuite News 9.8 Pegasystems 9.8.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 9.8.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.8.2.1 Type 1 9.8.2.2 Type 2 9.8.3 Pegasystems Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 9.8.4 Main Business/Business Overview 9.8.5 Pegasystems News 9.9 Sap 9.9.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 9.9.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.9.2.1 Type 1 9.9.2.2 Type 2 9.9.3 Sap Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 9.9.4 Main Business/Business Overview 9.9.5 Sap News 9.10 SugarCRM 9.10.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 9.10.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.10.2.1 Type 1 9.10.2.2 Type 2 9.10.3 SugarCRM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 9.10.4 Main Business/Business Overview 9.10.5 SugarCRM News 10 Global Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022) 10.1 Global Social Customer Relationship Management (CRM) Software Sales, Revenue Forecast (2017-2022) 10.2 Global Social Customer Relationship Management (CRM) Software Sales, Consumption Forecast by Regions (2017-2022) 10.2.1 Global Social Customer Relationship Management (CRM) Software Sales Forecast by Regions (2017-2022) 10.2.2 Global Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Regions (2017-2022) 10.3 Global Social Customer Relationship Management (CRM) Software Sales and Market Share Forecast by Type (2017-2022) 10.3.1 Global Social Customer Relationship Management (CRM) Software Sales Forecast by Type (2017-2022) 10.3.2 Global Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Type (2017-2022) 10.4 Global Social Customer Relationship Management (CRM) Software Sales and Market Share Forecast by Application (2017-2022) 10.4.1 Global Social Customer Relationship Management (CRM) Software Sales Forecast by Application (2017-2022) 10.4.2 Global Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Application (2017-2022) 10.5 Social Customer Relationship Management (CRM) Software Price Forecast (2017-2022) 11 Social Customer Relationship Management (CRM) Software Manufacturing Cost Analysis 11.1 Social Customer Relationship Management (CRM) Software Key Raw Materials Analysis 11.1.1 Key Raw Materials 11.1.2 Price Trend of Key Raw Materials 11.1.3 Key Suppliers of Raw Materials 11.1.4 Market Concentration Rate of Raw Materials 11.2 Proportion of Manufacturing Cost Structure 11.2.1 Raw Materials 11.2.2 Labor Cost 11.2.3 Manufacturing Expenses 11.3 Manufacturing Process Analysis of Social Customer Relationship Management (CRM) Software 12 Industrial Chain, Sourcing Strategy and Downstream Buyers 12.1 Social Customer Relationship Management (CRM) Software Industrial Chain Analysis 12.2 Upstream Raw Materials Sourcing 12.3 Raw Materials Sources of Social Customer Relationship Management (CRM) Software Major Players in 2016 12.4 Downstream Buyers 13 Marketing Strategy Analysis, Distributors/Traders 13.1 Marketing Channel 13.1.1 Direct Marketing 13.1.2 Indirect Marketing 13.1.3 Marketing Channel Development Trend 13.2 Market Positioning 13.2.1 Pricing Strategy 13.2.2 Brand Strategy 13.2.3 Target Client 13.3 Distributors/Traders List 14 Market Effect Factors Analysis 14.1 Technology Progress/Risk 14.1.1 Substitutes Threat 14.1.2 Technology Progress in Related Industry 14.2 Consumer Needs/Customer Preference Change 14.3 Economic/Political Environmental Change 15 Research Findings and Conclusion 16 Appendix 16.1 Methodology 16.2 Data Source

List of Tables and Figures Figure Picture of Social Customer Relationship Management (CRM) Software Table Product Specifications of Social Customer Relationship Management (CRM) Software Figure Global Sales Market Share of Social Customer Relationship Management (CRM) Software by Types in 2016 Figure Product Picture of Social Monitoring and Social Listening Table Major Players of Social Monitoring and Social Listening Figure Product Picture of Social Mapping Table Major Players of Social Mapping Figure Product Picture of Social Middleware Table Major Players of Social Middleware Figure Product Picture of Social Management Table Major Players of Social Management Figure Product Picture of Social Measurement Table Major Players of Social Measurement Figure Social Customer Relationship Management (CRM) Software Sales Market Share by Applications in 2016 Table Applications of Social Customer Relationship Management (CRM) Software Figure Customer Service and Support Examples Figure Marketing Examples Figure Sales Examples Figure Others Examples Figure North America Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) Figure Europe Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) Figure South America Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) Figure Global Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2012-2022) Table Global Social Customer Relationship Management (CRM) Software Sales by Players in 2016 and 2017 Table Global Social Customer Relationship Management (CRM) Software Sales Market Share (%) by Players in 2016 and 2017 Figure Global Social Customer Relationship Management (CRM) Software Sales Market Share by Players in 2016 Figure Global Social Customer Relationship Management (CRM) Software Sales Market Share by Players in 2017 Table Global Social Customer Relationship Management (CRM) Software Revenue by Players in 2016 and 2017 Table Global Social Customer Relationship Management (CRM) Software Revenue Market Share (%) by Players in 2016 and 2017 Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Players in 2016 Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Players in 2017 Table Global Social Customer Relationship Management (CRM) Software Average Price by Players in 2016 and 2017 Figure Global Social Customer Relationship Management (CRM) Software Average Price by Players in 2016 Table Global Social Customer Relationship Management (CRM) Software Manufacturing Base Distribution and Sales Area by Players Table Players Social Customer Relationship Management (CRM) Software Product Types Figure Social Customer Relationship Management (CRM) Software Market Share of Top 3 Players Figure Social Customer Relationship Management (CRM) Software Market Share of Top 5 Players Table Global Social Customer Relationship Management (CRM) Software Sales by Regions (2012-2017) Table Global Social Customer Relationship Management (CRM) Software Sales Market Share by Regions (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Sales Market Share by Regions (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Sales Market Share by Regions in 2016 Table Global Social Customer Relationship Management (CRM) Software Revenue by Regions (2012-2017) Table Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Regions (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Regions (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Regions in 2016 Table Global Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) Table Global Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Sales Market Share by Type in 2016 Table Global Social Customer Relationship Management (CRM) Software Revenue by Type (2012-2017) Table Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Type in 2016 Table Global Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) Table Global Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Sales Market Share by Application in 2016 Table Global Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Table Global Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Table North America Top 5 Players Social Customer Relationship Management (CRM) Software Sales in 2016 and 2017 Table North America Top 5 Players Social Customer Relationship Management (CRM) Software Sales Market Share (%) in 2016 and 2017 Figure North America Top 5 Players Social Customer Relationship Management (CRM) Software Sales Share in 2016 Figure North America Top 5 Players Social Customer Relationship Management (CRM) Software Sales Share in 2017 Table North America Top 5 Players Social Customer Relationship Management (CRM) Software Revenue in 2016 and 2017 Table North America Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Market Share (%) in 2016 and 2017 Figure North America Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Share in 2016 Figure North America Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Share in 2017 Table North America Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) Figure 2016 North America Social Customer Relationship Management (CRM) Software Sales Market Share by Type Table North America Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Figure North America Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Table North America Social Customer Relationship Management (CRM) Software Revenue by Type (2012-2017) Figure North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Type in 2016 Table North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Figure North America Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Table North America Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) Table North America Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) Figure North America Social Customer Relationship Management (CRM) Software Sales by Application in 2016 Table North America Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Figure North America Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Table North America Social Customer Relationship Management (CRM) Software Sales by Country (2012-2017) Figure 2016 North America Social Customer Relationship Management (CRM) Software Sales Market Share by Country Table North America Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) Figure North America Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) Table North America Social Customer Relationship Management (CRM) Software Import & Export (2012-2017) Table Europe Top 5 Players Social Customer Relationship Management (CRM) Software Sales in 2016 and 2017 Table Europe Top 5 Players Social Customer Relationship Management (CRM) Software Sales Market Share (%) in 2016 and 2017 Figure Europe Top 5 Players Social Customer Relationship Management (CRM) Software Sales Share in 2016 Figure Europe Top 5 Players Social Customer Relationship Management (CRM) Software Sales Share in 2017 Table Europe Top 5 Players Social Customer Relationship Management (CRM) Software Revenue in 2016 and 2017 Table Europe Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Market Share (%) in 2016 and 2017 Figure Europe Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Share in 2016 Figure Europe Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Share in 2017 Table Europe Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) Figure 2016 Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Type Table Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Figure Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Table Europe Social Customer Relationship Management (CRM) Software Revenue by Type (2012-2017) Figure Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Type in 2016 Table Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Figure Europe Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Table Europe Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) Table Europe Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) Figure Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Application in 2016 Table Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Figure Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Table Europe Social Customer Relationship Management (CRM) Software Sales by Country (2012-2017) Figure Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Country in 2016 Table Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) Figure Europe Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) Table Europe Social Customer Relationship Management (CRM) Software Import & Export (2012-2017) Table Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Sales in 2016 and 2017 Table Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Sales Market Share (%) in 2016 and 2017 Figure Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Sales Share in 2016 Figure Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Sales Share in 2017 Table Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Revenue in 2016 and 2017 Table Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Market Share (%) in 2016 and 2017 Figure Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Share in 2016 Figure Asia-Pacific Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Share in 2017 Table Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Sales Market Share by Type in 2016 Table Asia-Pacific Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Table Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue by Type (2012-2017) Table Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Revenue Market Share by Type in 2016 Table Asia-Pacific Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) Table Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Application in 2016 Table Asia-Pacific Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Table Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Country (2012-2017) Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Sales Market Share by Country in 2016 Table Asia-Pacific Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) Table Asia-Pacific Social Customer Relationship Management (CRM) Software Import & Export (2012-2017) Table South America Top 5 Players Social Customer Relationship Management (CRM) Software Sales in 2016 and 2017 Table South America Top 5 Players Social Customer Relationship Management (CRM) Software Sales Market Share (%) in 2016 and 2017 Figure South America Top 5 Players Social Customer Relationship Management (CRM) Software Sales Share in 2016 Figure South America Top 5 Players Social Customer Relationship Management (CRM) Software Sales Share in 2017 Table South America Top 5 Players Social Customer Relationship Management (CRM) Software Revenue in 2016 and 2017 Table South America Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Market Share (%) in 2016 and 2017 Figure South America Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Share in 2016 Figure South America Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Share in 2017 Table South America Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) Figure South America Social Customer Relationship Management (CRM) Software Sales by Type in 2016 Table South America Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Figure South America Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Table South America Social Customer Relationship Management (CRM) Software Revenue by Type (2012-2017) Figure South America Social Customer Relationship Management (CRM) Software Revenue by Type in 2016 Table South America Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Figure South America Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Table South America Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) Table South America Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) Figure South America Social Customer Relationship Management (CRM) Software Sales by Application in 2016 Table South America Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Figure South America Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Table South America Social Customer Relationship Management (CRM) Software Sales by Country (2012-2017) Figure South America Social Customer Relationship Management (CRM) Software Sales by Country in 2016 Table South America Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) Figure South America Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) Table South America Social Customer Relationship Management (CRM) Software Import & Export (2012-2017) Table Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Sales in 2016 and 2017 Table Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Sales Market Share (%) in 2016 and 2017 Figure Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Sales Share in 2016 Figure Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Sales Share in 2017 Table Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Revenue in 2016 and 2017 Table Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Market Share (%) in 2016 and 2017 Figure Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Share in 2016 Figure Middle East & Africa Top 5 Players Social Customer Relationship Management (CRM) Software Revenue Share in 2017 Table Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Type in 2016 Table Middle East & Africa Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Table Middle East & Africa Social Customer Relationship Management (CRM) Software Revenue by Type (2012-2017) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Revenue by Type in 2016 Table Middle East & Africa Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Table Middle East & Africa Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) Table Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Application in 2016 Table Middle East & Africa Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Table Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Country (2012-2017) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Country in 2016 Table Middle East & Africa Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Sales Market Share by Country (2012-2017) Table Middle East & Africa Social Customer Relationship Management (CRM) Software Import & Export (2012-2017) Table IBM Basic Information, Manufacturing Base, Sales Area and Its Competitors Table IBM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure IBM Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Jive Software Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Jive Software Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Jive Software Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Lithium Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Lithium Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Lithium Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Oracle Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Oracle Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Oracle Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Salesforce Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Salesforce Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Salesforce Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Microsoft Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Microsoft Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Microsoft Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Netsuite Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Netsuite Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Netsuite Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Pegasystems Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Pegasystems Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Pegasystems Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Sap Basic Information, Manufacturing Base, Sales Area and Its Competitors Table SugarCRM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Sap Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table SugarCRM Basic Information, Manufacturing Base, Sales Area and Its Competitors Table SugarCRM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure SugarCRM Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Figure Global Social Customer Relationship Management (CRM) Software Sales and Growth Rate Forecast (2017-2022) Figure Global Social Customer Relationship Management (CRM) Software Revenue and Growth Rate Forecast (2017-2022) Table Global Social Customer Relationship Management (CRM) Software Sales Forecast by Regions (2017-2022) Table Global Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Regions (2017-2022) Table Global Social Customer Relationship Management (CRM) Software Sales Forecast by Type (2017-2022) Table Global Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Type (2017-2022) Table Global Social Customer Relationship Management (CRM) Software Sales Forecast by Application (2017-2022) Table Global Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Application (2017-2022) Table Sales Base and Market Concentration Rate of Raw Material Figure Price Trend of Key Raw Materials Table Key Suppliers of Raw Materials Figure Manufacturing Cost Structure of Social Customer Relationship Management (CRM) Software Figure Manufacturing Process Analysis of Social Customer Relationship Management (CRM) Software Figure Social Customer Relationship Management (CRM) Software Industrial Chain Analysis Table Raw Materials Sources of Social Customer Relationship Management (CRM) Software Major Players in 2016 Table Major Buyers of Social Customer Relationship Management (CRM) Software Table Distributors/Traders List

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