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2017-2022 China Social Customer Relationship Management (CRM) Software Market Report (Status and Outlook)

No. of Pages: 118Published : 27 Oct 2017

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In 2016, the Social Customer Relationship Management (CRM) Software market size was xx million USD in China, and it will be xx million USD in 2022, with a CAGR of xx% between 2016 and 2022. In China market, the top players include IBM Jive Software Lithium Oracle Salesforce Microsoft Netsuite Pegasystems Sap SugarCRM Split by product types/category, covering Social Monitoring and Social Listening Social Mapping Social Middleware Social Management Social Measurement Split by applications/end use industries, covers Customer Service and Support Marketing Sales Others

 

Table of Contents 2017-2022 China Social Customer Relationship Management (CRM) Software Market Report (Status and Outlook) 1 Social Customer Relationship Management (CRM) Software Market Overview 1.1 Product Overview and Scope of Social Customer Relationship Management (CRM) Software 1.2 Social Customer Relationship Management (CRM) Software Market Segment by Types 1.2.1 China Social Customer Relationship Management (CRM) Software Sales Present Situation and Outlook by Types (2012-2022) 1.2.2 China Social Customer Relationship Management (CRM) Software Sales Market Share by Types in 2016 1.2.3 Social Monitoring and Social Listening 1.2.3.1 Major Players of Social Monitoring and Social Listening 1.2.4 Social Mapping 1.2.4.1 Major Players of Social Mapping 1.2.5 Social Middleware 1.2.5.1 Major Players of Social Middleware 1.2.6 Social Management 1.2.6.1 Major Players of Social Management 1.2.7 Social Measurement 1.2.7.1 Major Players of Social Measurement 1.3 China Social Customer Relationship Management (CRM) Software Market Segment by Applications/End Use Industries 1.3.1 China Social Customer Relationship Management (CRM) Software Sales Present Situation and Outlook by Applications/End Industrials (2012-2022) 1.3.2 China Social Customer Relationship Management (CRM) Software Sales Market Share by Applications in 2016 1.3.2 Customer Service and Support 1.3.3 Marketing 1.3.4 Sales 1.3.5 Others 1.4 China Social Customer Relationship Management (CRM) Software Overview and Market Size (Value) (2012-2022) 1.4.1 China Market Social Customer Relationship Management (CRM) Software Overview 1.4.2 China Social Customer Relationship Management (CRM) Software Market Size (Value and Volume) Status and Forecast (2012-2022) 2 China Social Customer Relationship Management (CRM) Software Sales, Revenue (Value) and Market Share by Players 2.1 China Social Customer Relationship Management (CRM) Software Sales and Market Share (2012-2017) by Players 2.2 China Social Customer Relationship Management (CRM) Software Revenue and Market Share by Players (2012-2017) 2.3 China Social Customer Relationship Management (CRM) Software Average Price by Players in 2016 2.4 China Social Customer Relationship Management (CRM) Software Manufacturing Base Distribution, Sales Area, Product Types by Players 2.5 Social Customer Relationship Management (CRM) Software Market Competitive Situation and Trends 2.5.1 Social Customer Relationship Management (CRM) Software Market Concentration Rate 2.5.2 Social Customer Relationship Management (CRM) Software Market Share of Top 3 and Top 5 Players 2.5.3 Mergers & Acquisitions, Expansion 3 China Social Customer Relationship Management (CRM) Software Sales, Revenue (Value) by Type and Application (2012-2017) 3.1 China Social Customer Relationship Management (CRM) Software Sales, Revenue, Market Share and Price by Type (2012-2017) 3.1.1 China Social Customer Relationship Management (CRM) Software Sales and Market Share by Type (2012-2017) 3.1.2 China Social Customer Relationship Management (CRM) Software Revenue and Market Share by Type (2012-2017) 3.1.3 China Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) 3.2 China Social Customer Relationship Management (CRM) Software Sales and Market Share by Application (2012-2017) 3.3 China Market Social Customer Relationship Management (CRM) Software Sales, Revenue (Million USD), Price and Gross Margin (2012-2017) 4 Asia-Pacific Social Customer Relationship Management (CRM) Software Players Profiles/Analysis 4.1 IBM 4.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 4.1.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 4.1.2.1 Type 1 4.1.2.2 Type 2 4.1.3 IBM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4.1.4 Main Business/Business Overview 4.1.5 IBM News 4.2 Jive Software 4.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 4.2.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 4.2.2.1 Type 1 4.2.2.2 Type 2 4.2.3 Jive Software Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4.2.4 Main Business/Business Overview 4.2.5 Jive Software News 4.3 Lithium 4.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 4.3.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 4.3.2.1 Type 1 4.3.2.2 Type 2 4.3.3 Lithium Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4.3.4 Main Business/Business Overview 4.3.5 Lithium News 4.4 Oracle 4.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 4.4.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 4.4.2.1 Type 1 4.4.2.2 Type 2 4.4.3 Oracle Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4.4.4 Main Business/Business Overview 4.4.5 Oracle News 4.5 Salesforce 4.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 4.5.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 4.5.2.1 Type 1 4.5.2.2 Type 2 4.5.3 Salesforce Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4.5.4 Main Business/Business Overview 4.5.5 Salesforce News 4.6 Microsoft 4.6.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 4.6.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 4.6.2.1 Type 1 4.6.2.2 Type 2 4.6.3 Microsoft Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4.6.4 Main Business/Business Overview 4.6.5 Microsoft News 4.7 Netsuite 4.7.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 4.7.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 4.7.2.1 Type 1 4.7.2.2 Type 2 4.7.3 Netsuite Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4.7.4 Main Business/Business Overview 4.7.5 Netsuite News 4.8 Pegasystems 4.8.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 4.8.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 4.8.2.1 Type 1 4.8.2.2 Type 2 4.8.3 Pegasystems Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4.8.4 Main Business/Business Overview 4.8.5 Pegasystems News 4.9 Sap 4.9.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 4.9.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 9.9.2.1 Type 1 9.9.2.2 Type 2 4.9.3 Sap Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4.9.4 Main Business/Business Overview 4.9.5 Sap News 4.10 SugarCRM 4.10.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors 4.10.2 Social Customer Relationship Management (CRM) Software Product Types, Application and Specification 4.10.2.1 Type 1 4.10.2.2 Type 2 4.10.3 SugarCRM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) 4.10.4 Main Business/Business Overview 4.10.5 SugarCRM News 5 China Social Customer Relationship Management (CRM) Software Market Forecast (2017-2022) 5.1 China Social Customer Relationship Management (CRM) Software Sales, Revenue and Price Forecast (2017-2022) 5.1.1 China Social Customer Relationship Management (CRM) Software Sales and Growth Rate Forecast (2017-2022) 5.1.2 China Social Customer Relationship Management (CRM) Software Revenue and Growth Rate Forecast (2017-2022) 5.1.3 China Social Customer Relationship Management (CRM) Software Price Trend Forecast (2017-2022) 5.2 China Social Customer Relationship Management (CRM) Software Sales Forecast by Type (2017-2022) 5.3 China Social Customer Relationship Management (CRM) Software Sales Forecast by Application (2017-2022) 6 Production Cost Analysis of Social Customer Relationship Management (CRM) Software 6.1 Main Raw Materials of Social Customer Relationship Management (CRM) Software 6.1.1 List of Social Customer Relationship Management (CRM) Software Main Raw Materials 6.1.2 Social Customer Relationship Management (CRM) Software Main Raw Materials Price Analysis 6.1.3 Social Customer Relationship Management (CRM) Software Raw Materials Major Suppliers 6.1.4 Social Customer Relationship Management (CRM) Software Main Raw Materials Market Concentration Rate 6.2 Production Cost Structure of Social Customer Relationship Management (CRM) Software 6.2.1 Raw Materials 6.2.2 Labor Cost 6.2.3 Production Expenses 6.3 Social Customer Relationship Management (CRM) Software Manufacturing Process/Method 7 Value Chain, Purchasing Strategy and Downstream Buyers 7.1 Social Customer Relationship Management (CRM) Software Value Chain Analysis 7.2 Upstream Raw Materials Purchasing 7.3 Raw Materials Sources of Social Customer Relationship Management (CRM) Software Major Players in 2016 7.4 Downstream Buyers 8 Marketing Strategy Analysis, Distributors/Traders 8.1 Sales Channel 8.1.1 Direct Sales 8.1.2 Indirect Sales 8.1.3 Sales Channel Development Trend 8.2 Product Market Positioning 8.2.1 Pricing Strategy 8.2.2 Brand Strategy 8.2.3 Target Client 8.3 Social Customer Relationship Management (CRM) Software Distributors/Traders List in China 9 Market Influences Factors Analysis 9.1 Changes from the Related Industries 9.2 Substitutes Threat 9.3 Customer Preference Change 9.4 Economic/Political Environmental Change 9.5 Upstream and Downstream Fluctuation 10 Research Findings and Conclusion 11 Appendix 11.1 Methodology 11.2 Data Source

List of Tables and Figures Figure Picture of Social Customer Relationship Management (CRM) Software Table Product Specifications of Social Customer Relationship Management (CRM) Software Figure China Social Customer Relationship Management (CRM) Software Sales (volume) for Each Type (2012-2022) Figure China Social Customer Relationship Management (CRM) Software Sales Market Share by Types in 2016 Table Types of Social Customer Relationship Management (CRM) Software Figure Product Picture of Social Monitoring and Social Listening Table Major Players of Social Monitoring and Social Listening Figure Product Picture of Social Mapping Table Major Players of Social Mapping Figure Product Picture of Social Middleware Table Major Players of Social Middleware Figure Product Picture of Social Management Table Major Players of Social Management Figure Product Picture of Social Measurement Table Major Players of Social Measurement Figure China Social Customer Relationship Management (CRM) Software Sales Present Situation and Outlook by Applications (2012-2022) Figure China Social Customer Relationship Management (CRM) Software Sales Market Share by Applications in 2016 Table Applications of Social Customer Relationship Management (CRM) Software Figure Customer Service and Support Examples Figure Marketing Examples Figure Sales Examples Figure Others Examples Figure China Social Customer Relationship Management (CRM) Software Revenue (Million USD) Status and Forecast (2012-2022) Figure China Social Customer Relationship Management (CRM) Software Sales (Volume) Status and Forecast (2012-2022) Table China Social Customer Relationship Management (CRM) Software Sales by Players (2012-2017) Table China Social Customer Relationship Management (CRM) Software Sales Market Share (%) by Players (2012-2017) Figure China Social Customer Relationship Management (CRM) Software Sales Market Share by Players in 2016 Figure China Social Customer Relationship Management (CRM) Software Sales Market Share by Players in 2017 Table China Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Players (2012-2017) Table China Social Customer Relationship Management (CRM) Software Revenue Market Share (%) by Players (2012-2017) Figure China Social Customer Relationship Management (CRM) Software Revenue Market Share by Players in 2016 Figure China Social Customer Relationship Management (CRM) Software Revenue Market Share by Players in 2017 Figure China Social Customer Relationship Management (CRM) Software Average Price by Players in 2016 Table China Social Customer Relationship Management (CRM) Software Manufacturing Base Distribution and Sales Area by Players Table Players Social Customer Relationship Management (CRM) Software Product Types Figure Social Customer Relationship Management (CRM) Software Market Share of Top 3 Players Figure Social Customer Relationship Management (CRM) Software Market Share of Top 5 Players Table China Social Customer Relationship Management (CRM) Software Sales by Type (2012-2017) Table China Social Customer Relationship Management (CRM) Software Sales Market Share by Type (2012-2017) Figure China Social Customer Relationship Management (CRM) Software Sales Market Share by Type in 2012 Figure China Social Customer Relationship Management (CRM) Software Sales Market Share by Type in 2016 Table China Social Customer Relationship Management (CRM) Software Revenue (Million USD) by Type (2012-2017) Table China Social Customer Relationship Management (CRM) Software Revenue Market Share by Type (2012-2017) Figure China Social Customer Relationship Management (CRM) Software Revenue Market Share by Type in 2012 Figure China Social Customer Relationship Management (CRM) Software Revenue Market Share by Type in 2016 Table China Social Customer Relationship Management (CRM) Software Price by Type (2012-2017) Table China Social Customer Relationship Management (CRM) Software Sales by Application (2012-2017) Table China Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Figure China Social Customer Relationship Management (CRM) Software Sales Market Share by Application (2012-2017) Table China Market Social Customer Relationship Management (CRM) Software Sales, Revenue (Million USD), Price and Gross Margin (2012-2017) Table IBM Basic Information, Manufacturing Base, Sales Area and Its Competitors Table IBM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure IBM Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Jive Software Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Jive Software Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Jive Software Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Lithium Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Lithium Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Lithium Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Oracle Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Oracle Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Oracle Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Salesforce Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Salesforce Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Salesforce Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Microsoft Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Microsoft Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Microsoft Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Netsuite Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Netsuite Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Netsuite Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Pegasystems Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Pegasystems Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Pegasystems Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table Sap Basic Information, Manufacturing Base, Sales Area and Its Competitors Table Sap Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure Sap Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Table SugarCRM Basic Information, Manufacturing Base, Sales Area and Its Competitors Table SugarCRM Social Customer Relationship Management (CRM) Software Sales, Revenue, Price and Gross Margin (2012-2017) Figure SugarCRM Social Customer Relationship Management (CRM) Software Market Share (2012-2017) Figure China Social Customer Relationship Management (CRM) Software Sales and Growth Rate Forecast (2017-2022) Figure China Social Customer Relationship Management (CRM) Software Revenue and Growth Rate Forecast (2017-2022) Figure China Social Customer Relationship Management (CRM) Software Price Trend Forecast (2017-2022) Table China Social Customer Relationship Management (CRM) Software Sales Forecast by Type (2017-2022) Figure China Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Type (2017-2022) Figure China Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Type in 2022 Table China Social Customer Relationship Management (CRM) Software Sales Forecast by Application (2017-2022) Figure China Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Application (2017-2022) Figure China Social Customer Relationship Management (CRM) Software Sales Market Share Forecast by Application in 2022 Table Production Base and Market Concentration Rate of Raw Material Figure Social Customer Relationship Management (CRM) Software Main Raw Materials Price Trend Table Social Customer Relationship Management (CRM) Software Raw Materials Major Suppliers List Figure Production Cost Structure of Social Customer Relationship Management (CRM) Software Figure Social Customer Relationship Management (CRM) Software Manufacturing Process/Method Figure Social Customer Relationship Management (CRM) Software Value Chain Analysis Table Raw Materials Sources of Social Customer Relationship Management (CRM) Software Major Players in 2016 Table Major Buyers of Social Customer Relationship Management (CRM) Software Table Social Customer Relationship Management (CRM) Software Distributors/Traders List in China

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